sultanliga Privacy Policy

This page describes what we collect when you use sultanliga and how we keep that data protected. We gather information to operate our platform—sportsbook markets (Liga 1, Piala AFF, Champions League), live-dealer tables, slot games, and customer support—and to comply with anti-fraud and money-laundering regulations. Our data handling reflects local and international privacy standards.

We do not sell your personal information. We share data only with third parties necessary to deliver our service: payment processors (for QRIS, e-wallet, mobile banking, virtual accounts), customer support platforms, and regulatory bodies where required by law. Your account security depends on strong encryption, restricted internal access, and transparent data practices.

We are committed to honest, clear communication about privacy. If you have questions about how we handle your data on sultanliga, contact our privacy team via the channels listed in our FAQ or our Legal notice

What Data We Collect on sultanliga

When you create a sultanliga account, we collect your email address, phone number (if provided), and a password. During KYC verification, we request a government ID (KTP, passport, or driving license) and proof of address (utility bill or bank statement). We store these documents securely and use them only for identity verification, fraud prevention, and regulatory compliance.

As you use sultanliga, we log your account activity: bets placed, deposits made, withdrawals initiated, games played, and customer support interactions. We track your IP address, device type, and browser information. This data helps us detect fraudulent behaviour, optimize platform stability, and understand which features users engage with most.

When you deposit via QRIS, e-wallet, mobile banking, or virtual accounts (local payment, online payment, e-wallet, mobile banking), payment processors collect transaction details. We receive confirmation of deposit amount and timestamp; we do not store your full payment credentials (card numbers, e-wallet passwords). Payment data is handled by your bank or e-wallet provider under their own privacy terms.

How We Use Your Data on sultanliga

We use your data for these core purposes:

• Account Management: Email verification, password resets, account tier assessment, KYC verification, and account recovery.
• Fraud and Compliance: Detecting suspicious account behaviour, preventing money-laundering risk, responding to regulatory inquiries, and maintaining audit trails.
• Service Delivery: Processing deposits and withdrawals, settling bets, crediting payouts, and providing customer support.
• Platform Improvement: Analyzing user behaviour to identify bugs, optimize payment flow, and add new features.
• Communications: Sending transactional emails (deposit confirmation, withdrawal status) and account alerts (unusual login activity, tier upgrades).

We do not use your data for marketing without explicit consent. We do not sell your information to third parties. We do not profile you for credit or insurance purposes.

Third-Party Processors and Data Sharing

Our platform relies on external service providers. We share data with them only as necessary:

• Payment Processors: local payment networks, online payment, e-wallet, and your bank (mobile banking, local payment, online payment, e-wallet) receive transaction data to process deposits and withdrawals.
• Customer Support Platforms: Our support team uses encrypted ticketing systems to manage inquiries; your account details are visible only to authorized staff.
• Regulatory Bodies: If required by law, we disclose account information to government agencies investigating fraud or money-laundering.
• Data Centers and Cloud Providers: Our servers may sit outside your jurisdiction (e.g., in Singapore or Malaysia). We encrypt data in transit and at rest to protect it during transfer and storage.

Your privacy on sultanliga is protected by encryption, restricted access controls, and transparent policies—not by obscurity or avoidance.

Cookies and Tracking

We use cookies to keep you logged in, remember your preferences (e.g., language, dark mode), and track session activity. Essential cookies are required for the platform to function; you cannot disable them without losing account access. Analytics cookies help us understand traffic patterns and user behaviour; you may disable these via your browser settings without losing core functionality.

We do not use third-party tracking cookies (e.g., Facebook Pixel or Google Analytics) that share your data with external advertisers. Our analytics are internal only, used to improve sultanliga's performance and user experience.

Your Rights and Data Protection on sultanliga

You have the right to access, correct, and delete your personal data on sultanliga. To request a copy of data we hold about you, contact our privacy team. We will provide it within 14 business days. If you identify inaccuracies in your account information, you can update most fields directly in your account settings; for ID or address records, contact support.

You may request account deletion at any time. We will erase your personal data from our active systems, subject to legal requirements to retain transaction records for anti-fraud and tax compliance. Some data may persist in encrypted backups for up to one year. Deletion is irreversible; you will not be able to recover your account or associated bets and balances.

Data Retention and Security

We retain account data for as long as your account is active. After closure, we keep transaction records for a minimum of seven years to comply with financial regulations and anti-money-laundering requirements. Personal identifiers (ID photos, address documents) are encrypted and stored separately from transaction logs, accessible only to authorized KYC and compliance staff.

Our servers use SSL/TLS encryption (HTTPS) for all traffic between your browser and our platform. Passwords are hashed using strong algorithms; we never store plain-text passwords. API connections to payment processors and support systems are encrypted and authenticated. We conduct regular security audits and maintain incident response protocols.

Cross-Border Data Transfers

Our platform operates across multiple jurisdictions. Your data may be transferred to, processed in, and stored on servers located outside your country—for example, in Singapore, Malaysia, or other supported regions. We implement encryption, access controls, and contractual safeguards to protect data during transfer and storage. International transfers comply with data protection standards applicable to the jurisdictions where sultanliga operates.

Policy Updates and Contact

We may update this privacy policy to reflect changes in our services, new regulations, or improved practices. Significant changes will be announced via email and posted on this page with a new effective date. Continued use of sultanliga after policy updates constitutes acceptance of the revised terms.

For privacy inquiries, account data requests, or complaints, contact our privacy team via email (address available in our Legal notice) or through our FAQYou may also submit requests in writing to our registered address in Jakarta or Surabaya. We aim to respond to data protection requests within 14 business days.